Terms & conditions

Last updated: 8 August 2026

These terms and conditions apply to all work carried out by LMD Auto Locksmith("LMD", "we", "us") for you, the customer. LMD Auto Locksmith is a trading name of Lee Dawkes, a sole trader of 19 Ramsons Way, Cardiff, CF5 4QY. By asking us to attend, or by allowing us to start work on your vehicle or property, you accept these terms.

1. Proof of ownership

We only work on vehicles and properties that you are legally entitled to have opened or keyed. Before any work starts you must be able to show:

• photo ID in your own name, and
• proof that the vehicle or property is yours - a V5C logbook, insurance certificate, finance or hire agreement, tenancy agreement or utility bill at that address.

If that cannot be produced we reserve the right to refuse the job. Where we have travelled to you and are then unable to proceed for this reason, an attendance charge may apply.

2. Where there is no working key

If no working key exists for the vehicle we have no way of testing it beforehand, so we cannot assess or be responsible for pre-existing faults with the ignition, immobiliser, steering lock, battery, body control module or any other component. You accept the vehicle in the condition it is already in.

Some keys that were previously lost or stolen will not work again once new keys are programmed. This is a manufacturer security feature, not a fault with our work, and we cannot reverse it.

3. Quotations and prices

Quotations are based on the information you give us - registration, make, model, year and the type of key required. They remain valid for 30 days and may be withdrawn or revised at any time before work begins, in particular if the vehicle turns out to differ from what was described, if a different key or chip type is fitted, or if the vehicle has been modified or previously worked on.

Any revised price will be given to you before the work is carried out, and you are free to decline it at that point.

4. No call-out fee

We do not charge simply for turning up. Diagnostic work, key cutting, programming and any parts supplied are chargeable, and payment is due on completion at the roadside or driveway unless we have agreed otherwise in writing.

5. Programming and diagnostics

Programming and reprogramming are charged for the time, equipment and software used, not for a guaranteed outcome. The charge is payable whether or not the vehicle can ultimately be programmed, because the fault may lie with the vehicle rather than the key.

The same applies to diagnostics: if we attend to test a key or a non-starting vehicle and find the key is not at fault, the diagnostic charge still applies.

6. Special orders

Keys, remotes, key cards, blades and lock parts ordered in specifically for your vehicle or property must be paid for in full at the time of ordering. Because they are made or supplied to your vehicle's specification they are strictly non-refundable and cannot be cancelled once ordered.

7. Limits of our liability

We are not liable for any indirect or consequential loss, including but not limited to recovery and towing charges, garage or main dealer fees, hire vehicles, travel costs, parking or storage charges, loss of earnings, missed appointments or missed flights.

Nothing in these terms limits your statutory rights as a consumer under the Consumer Rights Act 2015, or excludes liability for death or personal injury caused by our negligence, or for fraud.

8. Return visits

If you have a problem with work we have carried out, contact us and we will arrange to come back and look at it. The vehicle must be accessible and safe to work on. If we attend and cannot reach it, or nobody is present with the vehicle, a further visit may be chargeable.

9. Access and damage

We open vehicles and properties by non-destructive means wherever it is practical to do so. Occasionally - typically with high security locks, damaged locks or vehicles with no mechanical access point - the only way in is to damage the lock or a component. Where that is the case we will explain it and get your agreement before we proceed. Replacement parts and fitting are chargeable.

We are not responsible for pre-existing damage, wear or faults, or for damage arising from previous attempts by you or a third party to gain entry or program keys.

10. Cancellation

You may cancel at any time before we set off at no charge. If you cancel once we are en route or after we have arrived, a reasonable attendance charge covering travel time and fuel may apply. Special orders under clause 6 remain non-refundable.

Where the Consumer Contracts Regulations 2013 give you a 14 day right to cancel an off premises contract, and you have asked us to carry out emergency work within that period, you accept that you may be charged for work already carried out.

11. Payment

Payment is due in full on completion of the work by cash or card, unless separate terms have been agreed in writing. Title in any key, remote or lock hardware supplied remains with us until payment has cleared.

12. Complaints

If something is not right, tell us first and give us the chance to put it right. Ring 07769 358227 or use the contact form, with your name, the date of the job and the vehicle registration or address.

13. Governing law

These terms are governed by the laws of England and Wales, and any dispute falls to the courts of England and Wales.

14. Changes to these terms

We may update these terms from time to time. The version published on this page at the time you book is the version that applies to your job.

Contact

LMD Auto Locksmith - Lee Dawkes, sole trader
19 Ramsons Way, Cardiff, CF5 4QY
Telephone: 07769 358227